Complaints Procedure
How to submit a complaint concerning BHC Markets Limited.
Last prototype update: 20 July 2026.
Submitting a Complaint
A complaint should include the client’s name, contact details, account or relationship reference, a clear description of the issue and relevant supporting documents.
Acknowledgement
The company should acknowledge the complaint and provide information about the review process and expected response timeframe.
Investigation
The complaint is reviewed by the appropriate function, independently where required, based on the available facts and records.
Final Response
The company provides a written response explaining the outcome and any available escalation route.
Contact
The final approved complaints email address and regulator escalation information must be inserted before publication.
Contact
For questions concerning this page, contact corporate@bhcmarkets.com.